Shipping policy

DELIVERY TIMES

All in-stock items received Monday through Friday (except holidays) by 1:00 pm E.S.T., will be shipped the same day the order is received. Orders received on Saturday, Sunday, or holidays will be shipped the next business day. During months of inclement weather, we cannot guarantee transit or delivery times.

SHIPPING METHOD

Orders are shipped via UPS Ground leaving Ohio from zip code 44139. Delivery times vary based on delivery location. Please refer to the UPS link for delivery times. The tracking information will be emailed to you once your order has shipped

Orders received over a holiday weekend such as Thanksgiving or Christmas will ship on the next business day that we are open. During months of inclement weather, we cannot guarantee transit or delivery times but we make every effort to ship your item as soon as possible.

DAMAGED

Items that are received damaged due to shipping errors, the damage must be reported to the freight carrier at the time of delivery. The damage must also be documented on the carrier’s shipping documentation. Please work with the carrier to report damages. 

OUT OF STOCK ITEMS

Occasionally, some items may be out of stock. In those instances, the item will be shipped once it’s available. Customer service will contact you with an estimated shipping date once the item is back in stock.

TRACKING INFORMATION

The tracking information will be emailed on the day your order ships. Please check your email for this information.